Privacy Policy

Registration information: When you create an account, we collect your name, date of birth, email address, residential address, and phone number. This information is required to create your account, verify your identity, and comply with our legal obligations under anti-money laundering and responsible gambling regulations.

Identity verification documents: For KYC compliance, we collect copies of government-issued photo ID (passport, driver's licence) and proof of payment method. These documents are stored securely, used only for verification purposes, and are not shared with third parties except where required by law or our licence holder.

Transaction data: We record all deposits, withdrawals, and bet history. This is necessary for account management, dispute resolution, anti-fraud monitoring, and regulatory compliance. Transaction records are retained for 5 years in accordance with Australian financial record-keeping requirements.

Technical data: We automatically collect IP address, browser type and version, operating system, device type, pages visited, session duration, and referring URL. This data is used to maintain platform security, prevent fraud, improve the user experience, and perform analytics. We use cookies and similar tracking technologies — you can control cookie settings via your browser preferences.

Communications: When you contact our support team, we retain records of those communications including chat logs and emails. This enables us to maintain service quality, resolve disputes, and ensure we can assist with follow-up queries.

We use your personal information to: operate and provide our casino services; process deposits and withdrawals; verify your identity and age; comply with anti-money laundering (AML) obligations; provide customer support; send transactional communications (deposit confirmations, withdrawal notifications, security alerts); send promotional communications where you have consented; personalise your experience; detect and prevent fraud and technical abuse; and fulfil our obligations under our gaming licence.

Promotional emails are opt-in. If you no longer wish to receive them, you can unsubscribe at any time via the link in any marketing email, or by updating your communication preferences in your account settings. Note that opting out of marketing does not affect transactional communications, which are necessary for the operation of your account.

We use automated decision-making processes in certain circumstances, including fraud detection, bonus abuse monitoring, and responsible gambling pattern identification. If an automated system flags your account, a human review follows before any significant action is taken. You have the right to request human review of any automated decision that affects your account. Contact our support team to exercise this right.

We do not sell your personal data to third parties. We share your information only with: payment processors (to process deposits and withdrawals); identity verification services (for KYC); game providers (to facilitate gameplay — game providers receive session data but not full personal profiles); our licence holder, Curaçao eGaming, where required for compliance; fraud prevention services; and legal authorities where we are required to by law or valid court order.

Any third parties we engage are bound by data processing agreements that require them to handle your information in accordance with applicable data protection laws. We do not transfer personal data to jurisdictions with inadequate data protection standards without appropriate safeguards in place.

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal data held by us: the right to access — you can request a copy of the personal information we hold about you; the right to correction — if your information is inaccurate or incomplete, you can request that we correct it; the right to know how your information is used — this policy provides that information; and the right to make a complaint about how we handle your information.

To exercise any of these rights, contact our support team via live chat or email. We will respond to access and correction requests within 30 days. In some circumstances we may be unable to provide access (for example, where providing access would reveal information about a third party, or where we are legally prohibited from disclosure) — in such cases, we will explain the reasons.

If you are not satisfied with how we handle your personal information or your privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. The OAIC is the independent national regulator for privacy and freedom of information. We cooperate fully with OAIC investigations. For any questions about this policy, our support team is available 24/7 at the Wizzspin Casino Australia platform.

We use cookies and similar technologies to maintain your session, remember your preferences, and analyse how our platform is used. Essential cookies are required for the platform to function — without them, you cannot log in or play games. Analytics cookies help us understand how players navigate the site so we can improve the experience. Marketing cookies are used to measure the effectiveness of our promotional campaigns. You can control non-essential cookies through your browser settings, though blocking certain cookies may affect platform functionality.

We do not use cookies to track your activity across third-party websites. Our tracking is limited to activity on our own platform. Session data is anonymised and aggregated for analytics purposes — individual player behaviour is not shared with analytics providers in a form that personally identifies you.

We retain your personal data for as long as your account is active and for such period thereafter as required by law or legitimate business need. Transaction records are retained for a minimum of 5 years in compliance with Australian financial regulations. Identity verification documents are retained for the duration of your account plus 5 years after account closure. After the applicable retention period, personal data is securely deleted or anonymised.

If you close your account, we will delete or anonymise your personal data within a reasonable period, subject to legal retention requirements. Note that certain data — including transaction history and KYC records — must be retained even after account closure for legal and regulatory compliance. This does not affect your right to request access to the data we hold about you.