Responsible Gambling at Wizzspin Casino
Gambling should be entertainment — not a source of stress. We provide the tools, the information, and the support to keep it that way for every Australian player.
Need help now?
Call or chat with Gambling Help Online — free, confidential, 24/7 support for Australians. Phone: 1800 858 858. Or chat with our support team instantly to activate self-exclusion.
Our Commitment to Safe Play
We built Wizzspin Casino for entertainment. That means we have a genuine interest in making sure our players stay in control — because players who gamble responsibly stay players for life. Players who lose control don't come back. We don't see responsible gambling tools as compliance box-ticking. We see them as fundamental to running a casino worth playing at. Every tool described on this page is live in your account settings right now. No email request required. No waiting period before limits apply. They're there, they work, and we actively encourage you to use them.
Problem gambling affects a small percentage of the population — but when it does, the impact is serious. Warning signs include: gambling to recover losses ("chasing"), spending more than planned consistently, borrowing money to fund gambling, gambling interfering with work or relationships, and feeling anxious or irritable when not gambling. If any of those sound familiar, that's not a judgment — it's information. The tools on this page exist for exactly this situation. Start with the deposit limit. Then consider a cooling-off period. Both are available in your account immediately.
Deposit Limits
Set daily, weekly or monthly deposit caps. Apply in seconds — effective immediately.
Session Time Limits
Alerts at 30, 60, or 90-minute intervals. We'll notify you when your session reaches the limit you've set.
Loss Limits
Cap your net losses per day, week, or month. Set a number, hit it, and we stop accepting bets for the period.
Self-Exclusion
Immediate account freeze. Choose 1 week, 1 month, 6 months, 1 year, or permanent. Effective the moment you request it.
Reality Checks
Pop-up reminders at intervals you choose — showing session duration and total wagered.
Cooling-Off Period
Take a temporary break — 24 hours to 6 weeks — without full self-exclusion. Account reactivates automatically.
Self-Exclusion — How It Works
Self-exclusion is the strongest tool we offer. When you self-exclude, your account is frozen immediately — you cannot log in, deposit, or play for the duration you've chosen. Our options: 7 days, 30 days, 6 months, 1 year, or permanent. To self-exclude, go to Account Settings and select Responsible Gaming, then Self-Exclusion. Choose your period and confirm. The lock is immediate. We also support self-exclusion requests via our 24/7 live chat — if you're in a moment of crisis and need to stop immediately, contact support and we'll freeze the account in under two minutes.
During a self-exclusion period, any pending withdrawal requests are still processed — your funds remain yours. When a time-limited exclusion expires, your account is not automatically reactivated. You need to log in and confirm you want to resume, which creates a deliberate friction point before you're back in. Permanent self-exclusion is exactly that — permanent. If you choose it, we will not reactivate the account under any circumstances, regardless of future requests. If you want to self-exclude across all Australian online gambling sites — not just ours — contact Gambling Help Online about national exclusion programmes.
We take self-exclusion requests seriously. We also take attempts to circumvent them seriously. If we detect a self-excluded player attempting to open a new account, we will close it immediately. We use name, email, address, and payment method matching to identify circumvention attempts. Our responsible gambling obligations don't end at the button click — they extend to enforcement. If someone you care about has a gambling problem and you're looking for resources, BeGambleAware has excellent guidance for family members and friends of problem gamblers. For access to our full casino, visit the Wizzspin Casino Australia homepage.
Australian Support Organisations
Free, confidential support — available around the clock
| Organisation | Contact | Service | Hours |
|---|---|---|---|
| Gambling Help Online | 1800 858 858 | AU-specific gambling support | 24/7 |
| GamCare | Online chat | Counselling and self-help | 24/7 |
| BeGambleAware | Online resources | Self-assessment + support guide | Always available |
| Lifeline Australia | 13 11 14 | Crisis support (broader) | 24/7 |
Protecting Young People
Our casino is strictly 18+ only. We verify age at registration and again during KYC verification before first withdrawal. Any account found to be operated by someone under 18 is closed immediately, winnings are voided, and deposits are returned. If you share a device with a minor, we recommend using parental control software to restrict access to gambling sites. Tools like Net Nanny, Bark, and family safety features built into iOS and Android can all be used to block gambling websites on shared devices.
We also recommend talking openly with young people about gambling. The glamorised image of casino gambling in films and social media gives an unrealistic picture of the actual experience — wins are visible, losses are not. Being honest with teenagers about how probability works, and that the house always wins over time, is one of the most effective preventative tools available. For guidance on talking to young people about gambling, the Gambling Help Online website has dedicated parent resources.