Terms and Conditions

Wizzspin Casino operates under a Curaçao eGaming licence (Licence #365/JAZ). We provide online casino games including pokies, live dealer games, table games, and crash games to players in permitted jurisdictions. Our services are available to players aged 18 and over only. We reserve the right to request age verification at any time and to restrict access pending verification.

We reserve the right to amend these terms at any time. Material changes will be communicated via email or in-platform notification with at least 7 days notice before they take effect. Continued use of our services after the effective date of any changes constitutes your acceptance of the updated terms. We recommend checking this page periodically.

These terms constitute the entire agreement between you and Wizzspin Casino relating to your use of our platform. They supersede any prior communications, representations, or agreements. If any provision is found unenforceable, the remaining provisions remain in full effect.

Each player may hold one account only. We do not permit multiple accounts per person, per household, per IP address, or per payment method. Creating multiple accounts — whether intentionally to claim additional bonuses or inadvertently — results in suspension of all associated accounts and forfeiture of balances until our review is complete.

You must provide accurate, complete, and current information at registration. Your registered name must match the name on your payment methods and identity documents. False information at registration voids your account and any balances or winnings accrued. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately via live chat if you suspect unauthorised access.

Accounts are available to residents of permitted jurisdictions. We do not knowingly accept players from restricted jurisdictions. It is your responsibility to ensure online gambling is legal in your jurisdiction before registering. We reserve the right to close accounts and return deposits if a player is found to be resident in a restricted territory.

We accept deposits via PayID, POLi, Visa, Mastercard, Neosurf, Skrill, and cryptocurrency. Minimum deposit amounts vary by method — please see the cashier for current minimums. All deposits are credited in Australian dollars (AUD) with no conversion fees. We do not charge fees on deposits from our end, though your bank or payment provider may apply their own fees.

Withdrawals are processed to the same payment method used for the corresponding deposit wherever possible. Before your first withdrawal, you must complete KYC verification — submitting a government-issued photo ID and proof of payment method. Withdrawal processing times vary by method: e-wallets and PayID within 4 hours, cards within 1–3 business days, bank transfers within 1–2 business days. We do not apply withdrawal fees on our end. The minimum withdrawal amount is $20. Fully verified accounts have no maximum withdrawal limit.

We reserve the right to request additional documentation for large withdrawals or in cases where we have reason to investigate the source of funds. Such requests are made in accordance with our anti-money laundering policy and applicable regulatory obligations. Providing false or forged documents results in immediate account closure, forfeiture of balances, and referral to relevant authorities.

Bonuses are offered at our discretion and are subject to change or withdrawal at any time without notice. Our welcome bonus — $200 matched deposit plus 100 free spins — requires a minimum deposit of $20 to activate. The bonus and free spin winnings carry a 30x wagering requirement. Wagering must be completed within 30 days of bonus activation. Failure to complete wagering within this window results in forfeiture of the bonus and any associated winnings.

Bonus funds are separate from real money funds. Real money funds are wagered first. All pokies and most table games contribute to wagering requirements — live casino games contribute at 10%. Progressive jackpots and some high-RTP games may be excluded from bonus wagering. The maximum bet while a bonus is active is $5 per spin or per hand. Bets exceeding this maximum while a bonus is active may result in bonus forfeiture.

Bonus abuse — including but not limited to: creating multiple accounts to claim bonuses, exploiting technical glitches, professional bonus hunting, or coordinated play with other accounts — results in account suspension, bonus forfeiture, and may result in voiding of all winnings. We reserve the right to withhold winnings pending investigation if we have reason to suspect bonus abuse. One bonus per household, per IP address, and per payment method at any given time.

All games on our platform use certified random number generators (RNG) verified by independent testing laboratories. Game RTPs and rules are available within each game's info panel. In the event of a dispute about a game outcome, the result recorded in our server logs is definitive. Technical malfunctions void all related bets and plays — in such cases, all affected stakes are returned to the player's account.

We reserve the right to void bets or winnings obtained through exploitation of software errors, game glitches, or network issues. Players who discover an error or glitch must report it to our support team immediately and refrain from exploiting it. Continued exploitation of a known error after discovering it constitutes a breach of these terms and may result in account suspension and forfeiture of winnings.

We are committed to responsible gambling. We provide deposit limits, loss limits, session time limits, reality checks, cooling-off periods, and self-exclusion tools. These are available in your account settings. We encourage all players to use them. If you believe your gambling has become problematic, contact Gambling Help Online (1800 858 858) for free, confidential support. Gambling should always remain entertainment. The moment it's causing stress, financial harm, or affecting relationships, it's time to use our self-exclusion tools or reach out for help.

We provide our services on an "as is" basis. While we take all reasonable measures to ensure platform availability and reliability, we do not guarantee uninterrupted access. We are not liable for losses arising from: temporary service outages, force majeure events, third-party payment processor delays, internet connectivity issues, or device-specific performance problems. Our maximum liability to any player in any circumstance is limited to the net deposits made in the 30 days prior to the event giving rise to the claim.

Gambling involves financial risk. You are responsible for the decisions you make on our platform. We cannot be held liable for gambling losses arising from use of our services. If you have concerns about the amount you spend gambling, please review our responsible gaming tools or contact support to discuss options. The address of the Wizzspin Casino Australia platform is accessible at all times via the Wizzspin Casino platform.

If you have a complaint about our services, please contact our support team via live chat or email in the first instance. We aim to resolve all complaints within 24 hours. If you are not satisfied with our response, you may escalate the complaint to our licence holder, Curaçao eGaming, via their formal dispute resolution process. Details of the escalation process are available on request from our support team. We take all complaints seriously and aim for fair resolution in every case.